Intervention, treatment and remote monitoring

Protectas processing and intervention

Remote monitoring: the guarantee of the security system’s effectiveness

To ensure that business premises and homes are well protected, it is essential to connect the security system to a specialised alarm processing centre. Each time an alarm is triggered, an operator is immediately notified. He analyses the cause of the alarm, and if the break-in is confirmed, he can trigger an on-site response by a security officer and/or possibly the Police*.
*Only after confirmation.

Proof by picture: the assurance of effective remote monitoring

Most alarm messages are not generated by break-ins. Door not properly closed, animal locked in, a distracted owner, etc. Many benign events that are systematically reported to the operator. In these cases, a response is unnecessary. But when it comes to burglary, every minute counts. And the video is now the most reliable and fastest tool to remove any doubt you might have. Thanks to the image, the operator of the alarm processing centre sees what has triggered the alarmand can act accordingly. More and more technological solutions today also offer remote voice intervention by the operator. A real added value.

You are safe

Alarm processing centre

Protectas guarantees a rapid respond to alarms. In the alarm processing centres, alarms and incoming events are processed quickly and as instructed by trained personnel. The system records alarms, malfuntions and status messages of all kinds, e.g., burglary, assault or technical notifications. Protectas mobilises its emergency services or public emergency services to come to your aid. Thus, you are safe at all times and in all circumstances.

Help and support

Response services

A quick and professional analysis of alarm signals headed by an alarm processing centre equipped with the most modern technologies ensures immediate assistance and support from our response teams  upon receipt of an alarm signal from a system connected to Protectas.

In case of an alarm triggered by a burglary, we start by checking the area around the intervention site . After observing and analysing the situation and risks, security personnel enter the site. If they find evidence of burglary or if they feel that the situation is clearly dangerous, the appropriate public services are immediately alerted for a joint response. On site, our colleagues represent the clients in their absence and take the necessary measures to avoid consequential damage. The response teams are provided with effective equipment including vehicles, transmission equipment, personal protection equipment and the information concerning the site of the alarm, access roads and technical installations. Our services will not leave your site until security is fully restored.

Master Lock Integration

Master Lock connected products are compatible with the Protectas service in the event of an alarm or patrol, so that Protectas can intervene at your home!

More about Master Lock integration

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0848 848 555